Author
-
Abstract
This survey concerns the implementation of ‘Total Quality Management” approach in organizational leadership to be performed by the administrators of libraries in Shiraz University.”TQM” system is a comprehensive focus on meeting and preceding the needs of the patrons. The main objective of this survey was a comparison of library managers’ and specialists’ attitudes toward the state of “TQM” as it currently is and should ideally be in Shiraz University libraries. It considers the differences between these two groups’ attitudes in a framework of Deming principles, and takes account of the differences in attitude of the total sample toward both the present and desirable states considering sex and level of education. The needed data were collected by using Total Quality Management Questionnaire. All the 110 experts and library administrators took part in the survey. However, only 89 persons (67 experts and 22 administrators) returned the forms. The results indicate that administrators have a higher attitude toward the present status of the libraries. There is a significant difference between experts’ and administrators’ attitudes in this respect. Also managers mean score on attitude toward ideal status is higher than that of the experts. Gender gave no rise to any meaningful difference either among the experts or managers. Level of education also created no significant difference across the whole sample. But a significant differnce in attitude toward current and ideal status was found on the bisis of job positions.
Keywords
Clarence, M. (1995). An analysis of the level of implementation of total quality management in the technical institutes in the state of Georgia rear. Dissertation Abstracts Internationa4 Vol. 56, (no.3): 303 - A.
Currie, T.A. (1997). Total quality management in Georgia post secondary technical institutes. Dissertation Abstracts International, Vol. 58 (no. 6):
2099-A
Feigenbum, A. (1991). Total Quality Control. Third Ed. U.S.A.: McGraw- Hill.
Ford, M.G. (1998). Amuli- site case study: Total quality management within a Texas school district. Disseration Abstracts Internationa4 Vol. 59, (no. 4):
1022-A.
Garansury, R. (1998). Comparison of total quality managment practices in selected organization. Dissertation Abstracts International, Vol 58, (no. 7):
2476-A.
Grandozol, J.R. (1996). Implementing total quality: critical relationships. Dissetation Abstracts International, Vol. 57, (no. 6): 2564-A.
Gumbus, Andra (1995). An analysis of principles of total quality management applied to hospital administration. Dissertation Abstracts international, Vol.
56, (No. 5). PP. 125 A.
Horwittz, C.L. (1990). Total quality management: An approach for education. Educational Management and Administration, Vol. 18, (no. 2): 55-58.
Machado, A.D. (1995). The impact of total quality management training and
employee team characterstics on the productivity of service technicans at a
regional telecommunications company. Dissertation Abstracts internationa4
Vol. 56, (no.3): 3045.
Price, D.R. (1997). A case study on the implementation of total quality management at a four-year higher education institutation with a highly mobile faculty and staff: The United States Air Force Academy. Dissertation, Abstracts Internationa4 Vol. 58, (no, 6): 2295-A
Powell, T. (1995). Total quality management as competitive advantage :A review and emperical study. Strategic Management Journal, Vol. 16, (no,2):
1537.
Richardson, M. (1997). Total quality management and the belief systems of higher education administrators. Dissertation Abstracts International. Vol. 58, (no, 3): 741-A
Robinson, B. (1996). Total quality management in education: The Empowerment of a School Community.
Roopchand, R. (1997). The critical analysis of total quality management in continuing higher education. Dissertation Abstracts International. Vol. 58 (no, 12): 4527-A.
Towler, C.F. (1993). Problem solving teams in a total quality management environment. Journal of Library Administration. Vol. 18, (no, 9).
Waite, D. (1989). Teachers in conference a qualitive study of teacher. Supervision face to Face. (no, 9): International action. American Educational Research Journal: VoL 30, (no, 4): 320.
Wang, Chi-Ham. (1992). Making quality happen: total quality management. Top Management Forum on TQM 14th September, Taiwan: Taipei, 2-7.